Frequently Asked Questions
Is there a minimum quantity for embroidery orders?
There is no minimum order for embroidery. We can process
orders of 1 to how ever many you need! Our pricing is based
on a quantity breakdown system, so the pricing will be higher
for 1pc. vs. 12 or more. Please be sure to talk to a sales
representative for all pricing scenarios.
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Is there a minimum quantity for screenprinting orders?
All screenprinting orders that are receiving a one-color design
require a minimum of 12 pieces. If your design is two ink
colors we require a minimum of 24 pieces. Minimums continue to increase with each ink color added to the design.
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Is there a minimum quantity for promotional product orders?
The minimum quantity requirements for promotional product orders varies
depending on the product selected. Minimum quantities will be
quoted upon request.
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How long will my order take?
For screenprinting and embroidery orders our typical turnaround time is 2 weeks; however, certain holidays can create an increase in the turnaround time. Please be aware that turnarounds during the holiday season may be a little longer than our standard. Turnaround times for promotional products may vary depending on the product selected, with the minimum time typically being 3-4 weeks. Rushes may be available upon request, please call to speak with a sales representative.
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Can I provide my own garments?
We do allow our customers to provide their own clean items to be embroidered or screenprinted. There is a 20% surcharge on the cost of the embroidery or screenprinting that will apply.
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Do I need camera ready artwork?
Camera ready artwork is always helpful, but not always necessary. We can evaluate anything from sketches to business cards and flyers. We also have at our disposal, a system of clipart files that we can use to help create your designs.
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What if I make a mistake spelling a name on a completed order?
We all make mistakes, including us! If we made the mistake, we will work with you to get the item replaced. If you made the mistake we offer a 10% discount on an exact replacement item. In some case we may be able to remove the design and replace it with the correct one, this is dependant on many variables, but our staff can assist you with this process. If removing the design is possible without damaged to the garment this is the method that will be used.
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Do you embroider Disney characters, Nascar, NFL logos, etc?
No, these designs are copyrighted and we will not infringe on copyrighted designs.
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Can you embroidery on any type of material?
Almost any type of material can be embroidered, providing it can be placed in a hoop and the needle can sew through it, however we choose not to embroider on leather goods in any form available.
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What is digitizing?
Digitizing is the process of taking your logo or design and turning it into the computer file that drives the embroidery machine. Digitizing is a one time fee, so if you order more items with the exact same design you won't be charged for the digitizing cost again. If you need to make changes to the design, including the overall size, there may be additional charges.
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Can you embroider hats?
Yes, our machines do have the capability to embroider on hats. There is however, a design size limitation which exists on hats. Most designs can not be higher than 2.5". Certain company logos may need to be altered in order to fit on the front of a hat. Please be sure to talk to a sales representative about sizing options.
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What forms of payment do you accept?
We accept cash, checks, Visa, Mastercard, and PayPal.
